Privacy Policy

1. Introduction

Hayes Express LLC ("Company," "we," "us," or "our") is committed to protecting the privacy of individuals who use our services, visit our website, or communicate with us via SMS. This Privacy Policy explains how we collect, use, store, and protect your personal information, including phone numbers, and your rights regarding that information. This policy applies to all interactions with Hayes Express LLC, including our website, service requests, and SMS communications.

2. Information We Collect

We collect only the information necessary to provide our logistics, transportation, and delivery services to you. We do not collect data for marketing, lead generation, or affiliate purposes.

Information You Provide Directly

• Contact information: Name, phone number, email address, and mailing address
• Service-related information: Pickup and delivery addresses, shipment details, service preferences, and scheduling information
• Account details: Username, password, and account preferences if you create an account
• Communications: Information you provide when contacting our customer support team
• SMS opt-in records: Records of your consent to receive text message communications, including the time, date, method, and campaign of opt-in

Information Collected Automatically

• Usage data: How you interact with our website (pages visited, time spent, features used)
• Device information: Browser type, operating system, and device type
• Log data: IP address, access times, and referring website addresses

What We Do NOT Collect or Acquire

We do not purchase, buy, or acquire personal information from third parties, data brokers, or lead generation sources. We do not participate in affiliate marketing programs or affiliate networks. We do not obtain contact information from any source other than direct interactions with you.

3. How We Use Your Information

We use your personal information exclusively to deliver and improve the services you have requested.

Service Delivery

• Processing and fulfilling your service requests (pickups, deliveries, shipments)
• Coordinating logistics and transportation
• Sending service notifications, status updates, and delivery confirmations
• Scheduling and confirming appointments
• Responding to your customer service inquiries

SMS Communications

• Sending you messages related to your specific service requests (e.g., delivery status, appointment reminders)
• Responding to your text messages and inquiries
• Verifying your account or contact information
• Sending service-critical alerts

Website Operations

• Operating, maintaining, and improving our website
• Analyzing usage patterns to enhance user experience
• Ensuring the security and integrity of our systems
• Complying with legal obligations

What We Do NOT Do With Your Information

• We do not use your information for affiliate marketing or affiliate program tracking
• We do not sell, rent, or share your personal data with third parties for their own use
• We do not generate, buy, sell, or broker leads
• We do not send marketing or promotional SMS messages unrelated to your requested service
• We do not engage in cross-context behavioral advertising
• We do not provide your data to data enrichment or augmentation services
• We do not share your phone number with any unaffiliated third party for their messaging purposes

4. SMS Messaging — Specific Disclosures

Because we communicate with you via SMS, we provide the following specific disclosures regarding text messaging in compliance with the CTIA's Messaging Principles and Best Practices and applicable carrier requirements (A2P 10DLC).

How Consent Is Obtained

We obtain your express written consent before sending you any SMS messages. Consent is obtained through one or more of the following methods:

• Submitting your phone number through our website and affirmatively opting in
• Providing your phone number during the service request or checkout process
• Signing a written agreement or consent form
• Texting a designated keyword to our number
• Checking a consent checkbox on our website or service order form

All opt-ins are recorded and maintained, including the time, date, phone number, campaign identification, and method of consent.

Message Type Disclosure

All SMS messages we send are directly related to a service you have requested or a customer support interaction you have initiated. The types of messages you may receive include:

• Delivery and shipment status updates
• Pickup scheduling and reminders
• Appointment confirmations
• Customer support follow-up
• Account verification and security notifications

No Affiliate or Third-Party Messaging

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Cookies & Tracking Technologies

We may use cookies, web beacons, and similar tracking technologies to improve user experience, analyze website performance, and optimize our services. You can control cookie preferences through your browser settings.

6. Data Security Practices

We implement reasonable and appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security of your data.

7. Your User Rights

You have the right to access, update, correct, or request deletion of your personal information. You may opt out of communications at any time. To stop receiving SMS messages, reply STOP to any message. To update your information or exercise your rights, please contact us using the information below.

8. Age Restriction (18+) & COPPA Compliance

You must be 18 or older to use our services. By using this website and submitting your information, you confirm that you are 18 or older. By opting into our SMS services, you represent that you are at least 18 years of age.

COPPA Compliance: This website is not intended for children under 13 and no data is knowingly collected from them.

9. Contact

If you have any questions about this Privacy Policy, please contact us at: hayesexpress24@gmail.com