Terms of Service

1. Introduction

Welcome to Hayes Express LLC. These Terms of Service ("Terms") govern your access to and use of the services, website, and SMS communications provided by Hayes Express LLC ("Company," "we," "us," or "our"). By using our services or communicating with us via SMS, you agree to be bound by these Terms. If you do not agree, please refrain from using our services.

2. Services Overview

Hayes Express LLC provides logistics, transportation, and delivery-related services. Our SMS communications are used exclusively for the following purposes:

• Special offers, discounts, event promotions, and service announcements
• Appointment scheduling and reminders
• Customer support communications
• Status updates on orders, deliveries, or service requests
• Account verification and security alerts

We do not operate an affiliate marketing program and do not engage in the buying, selling, or brokering of consumer leads or contact information. Our messaging is strictly service-oriented.

3. SMS Communications – Consent and Opt-In

By providing your mobile phone number and opting in to receive SMS messages from Hayes Express LLC, you expressly consent to receive text messages from us related to the services described in these Terms.

How consent is obtained:

• You may opt in by submitting your phone number through our website forms
• You may opt in during the checkout, booking, or service request process
• You may opt in by texting a keyword to our designated number
• You may provide written consent via a signed agreement

Message types you may receive:

• Order, shipment, or delivery status notifications
• Appointment confirmations and reminders
• Customer service follow-up messages
• Account-related alerts
• Responses to your inquiries or requests

Message frequency: Message frequency varies based on your use of our services. You will receive messages only as necessary to fulfill the service you requested.

Message and data rates: Message and data rates may apply depending on your mobile carrier and plan. Hayes Express LLC is not responsible for any charges incurred from your mobile service provider.

4. Opt-Out and Help Instructions

You may opt out of receiving SMS messages from Hayes Express LLC at any time.

To opt out:

• Reply STOP to any text message you receive from us
• You will receive a one-time confirmation message that you have been unsubscribed
• After confirmation, you will no longer receive SMS messages unless you re-opt in separately

To get help:

• Reply HELP to any text message you receive from us
• You may also contact us directly using the support email below

Opt-out processing: Upon sending STOP, your opt-out request will be processed promptly. Carriers may take a short time to fully propagate the opt-out across all systems. We respect all opt-out requests in accordance with applicable laws and carrier requirements.

5. Data Privacy and Sharing

We take your privacy seriously. Any personal information you provide, including your phone number, is collected, stored, and used in accordance with our Privacy Policy.

• We do not sell, rent, or share your personal information with third parties for their own use
• We do not share your phone number with unaffiliated third parties except as necessary to deliver the services you requested (e.g., SMS routing through carrier networks)
• We implement reasonable security measures to protect your personal information
• Your phone number will only be used for the purposes described in these Terms
• We do not purchase, sell, or exchange consumer contact data with any third party

For complete details, please refer to our Privacy Policy, available on our website.

6. Your Responsibilities

By using our services and SMS communications, you agree that you will not:

• Use our services for any unlawful purpose
• Provide false or misleading information
• Interfere with the operation of our systems
• Attempt to access our systems without authorization
• Use our services to send unsolicited messages

You represent that the phone number you provide is your own and that you are authorized to consent to receive SMS messages at that number. You agree to notify us if your phone number changes or is transferred to another person.

7. Limitation of Liability

To the maximum extent permitted by applicable law, Hayes Express LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of our services or SMS communications, including but not limited to delayed, undelivered, or misdirected messages. Carriers are not liable for delayed or undelivered messages.

Our total liability to you for any claim arising from these Terms or your use of our services shall not exceed the amount you paid us for the services in question.

8. Age Restriction (18+) & COPPA Compliance

You must be 18 or older to use our services. By using this website and submitting your information, you confirm that you are 18 or older. By opting into our SMS services, you represent that you are at least 18 years of age.

COPPA Compliance: This website is not intended for children under 13 and no data is knowingly collected from them.

9. Privacy Policy

Please review our Privacy Policy.

10. Contact

hayesexpress24@gmail.com